FAQ

Booking & Availability

We recommend booking as early as you can, especially for school holidays, half-terms, and the Christmas period. A few weeks' notice is usually sufficient at quieter times.
Yes, if we have space. Email us with your dates and we'll let you know within 24 hours.
Please give 14 days' notice prior to arrival day to amend or cancel any booking. After this period no refund will be given. Full details are in our Terms & Conditions.

Health & Vaccinations

Your cat must be vaccinated against Feline Flu and Feline Enteritis before arrival. Proof of vaccination must be provided before boarding or at the time of booking in.
All male cats over the age of 6 months must be neutered before being boarded.
We can administer straightforward medication (e.g. tablets) at no extra charge. Please bring medication in its original packaging with clear instructions. For complex treatments, discuss with us when booking.
We monitor every cat daily. If we have concerns, we will contact you and, if necessary, our vet. We have emergency vet contact details and will act in your cat's best interest. Any vet costs are the owner's responsibility.

During the Stay

Food is included (we stock brands such as Felix, Whiskas, Purina, Sheba and others). If your cat has special dietary requirements, please provide their food for the stay.
Yes. A familiar blanket or toy can help your cat settle. We provide bedding, but you're welcome to bring something that smells of home. Please ensure items are clean and washable.
No. Each chalet is separate with sneeze barriers. Cats from different households do not mix. Only cats from the same home may share a family suite if you request it.
We check every cat at least daily: feeding, water, litter, and general wellbeing, and we record these checks to ensure consistency and optimal health and welfare. Cats are also checked throughout the day, with time spent on play and enrichment as appropriate.

Drop-off & Collection

We're home-based so we're flexible. Drop-off and collection are by arrangement — please specify your preferred times when you book.
Proof of vaccination; food for the stay only if your cat has special dietary requirements (otherwise food is included); any medication with instructions; and optionally a familiar blanket or toy. We provide beds, bedding, cat trees and enrichment.
Yes, as long as we know in advance. The person collecting must be authorised by you. We may ask for ID when handing over your cat.