Terms & Conditions

These terms apply to the use of Meowtown Cattery's boarding services. By making a booking you agree to these terms.

Booking and payment

A booking is confirmed when we have confirmed availability and you have accepted our quote. Payment terms will be agreed at the time of booking. We may require a deposit for peak periods.

Cancellation policy

We ask for at least 48 hours' notice for cancellations or changes. Cancellations with less than 24 hours' notice may be charged in full or in part. No refund will be given for early collection once the stay has begun, unless we agree otherwise.

Vaccination requirements

All cats must be vaccinated against Feline Flu and Feline Enteritis. Proof of vaccination (current and valid) must be shown on arrival. We reserve the right to refuse admission if vaccinations are not in order.

Owner's responsibility

You must declare any known medical conditions, allergies, behavioural issues, or special needs when booking. Failure to disclose relevant information may result in additional charges or refusal of future bookings.

Emergency veterinary care

We will endeavour to contact you if your cat needs veterinary attention. In an emergency we will use our vet and act in the cat's best interest. All veterinary costs are the responsibility of the owner.

Liability

We take every care with your cat and their belongings. Our liability is limited to the replacement value of any items lost or damaged, and we are not liable for indirect or consequential loss. Cats are boarded at the owner's risk in accordance with our licence and insurance.

Right to refuse

We reserve the right to refuse boarding if we consider a cat to be unwell, unvaccinated, or a risk to other cats or staff. We may also refuse or terminate a booking for breach of these terms.